Building delight into every step of the listener journey.

Working in partnership with the in-house Audible brand, UX, editorial and content teams at the Newark HQ, we  developed a unified voice and new brand story that builds trust and cohesion. Threaded through every aspect of the customer journey, it is a flexible framework that adapts to the rapidly evolving product and service. Although we are unable to share all of the work due to confidentiality, we are very proud of the work.